Policies and Procedures

Customer Resolution

see Web Site: www.afca.org.au

If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Thorn Group is a member of the Australian Financial Complaints Authority (AFCA). AFCA independently and impartially resolve disputes between consumers and participating credit services providers (including RR).

Send your correspondence to:

Australian Financial Complaints Authority

GPO Box 3
Melbourne VIC 3001  

Phone: [phone]